Shipping FAQ:
Buslab charges you the actual shipping charge as calculated by the carrier directly. In some cases we have seen errors in shipping calculation reported back from the carrier, in this case we will contact you with an updated shipping value. On some large or odd-shaped items there may be an additional fee for the time and materials to package it as well, which will be noted on the item's page. When possible, due to an item being small, we may be able to ship it cheaper and will contact you to give you the choice.
How long does it take?
All orders received Monday-Friday by 3:00pm PST ship that day! How long it takes after that depends on where you are and which shipping method you choose. Standard UPS ground shipping (see image below) can take from 1-7 days and does not have Saturday delivery. USPS has Saturday delivery, but does not guarantee a time frame.
Absolutely! We will ship anywhere in the US states and territories as well as (almost) wherever you are in the world! What if the item I ordered is out of stock? You can. When your items ship, you will receive an email with tracking information. If your order does not arrive within 24 hours of the set delivery time, please email us at [email protected] and will will find out the status of your order and contact you.
Returns FAQ:You may return a new and unused product in it's original, undamaged packaging for a full refund, excluding shipping and handling charges, for up to 30 days from date of invoice. Returns over 30 days and less than 60 days will be charged a 10% restocking fee and exclude shipping and handling. Returns from 60 days to 12 months are charged a 15% restocking fee and exclude shipping and handling, and you will be given a credit to use on future orders instead of a refund. Items over 12 months old are not returnable. There are no returns allowed on used items, special order, custom, or electrical and electronic parts. How do I do a return? To do a return for any reason, you must get a return authorization number. |